Skip to content Last updated: November 10, 2026
We want you to be happy with your purchase from T.V Kings. This policy explains when refunds are available for IPTV subscriptions and for devices and accessories sold on kingsiptvstore.com.
Subscriptions are digital services that are activated shortly after payment. If your service does not work as described and our support team cannot resolve the problem within 7 days of your purchase, you may request a refund within that period. Please contact us first so we can help with setup, device or connection issues, since most problems come from the device, app settings or home internet.
Refunds are generally not available when the service has been used normally, when a problem is caused by your own internet connection, device or incorrect setup that we have offered to help fix, or after the 7-day window has passed. Subscription periods (1, 6 and 12 months) are not refundable on a partial or pro-rata basis once the window has passed.
Streaming boxes and remotes may be returned within 14 days of delivery if they are in new, unused condition with all original packaging, accessories and proof of purchase. Items that are damaged by the customer, missing parts or marked as used may not qualify. Return shipping costs are the customer’s responsibility unless the item arrived defective or the wrong item was sent. If an item arrives damaged or defective, contact us within 7 days of delivery with photos so we can arrange a replacement or refund.
Email info@kingsiptvstore.com or call +1 (617) 702-2657. Include your order number, the email used for the order and a short description of the problem. We aim to respond within 2 business days.
Approved refunds are returned to the original payment method. Your bank or card issuer may take several business days to show the credit. Shipping fees are not refunded unless the return is due to our error.
Please contact us before your plan renews if you do not wish to continue. We do not provide refunds for renewal periods that have already begun except as described above.
We may update this policy from time to time. The date at the top shows when it was last changed. See also our Terms and Conditions and Privacy Policy.
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